Draft v1-draft for South African legal review. Not yet legally approved.
Vendra SA Privacy Policy
Who we are
Vendra SA is a South African multi-industry digital marketplace. It brings together separate markets, including FinanceFinder, TutorFinder, RideCompass, FrameFinder, InkFinder and FoodFinder, where customers can discover independent businesses and contact them directly. FoodFinder is one of these markets. This policy applies to all Vendra SA markets. Responsible party: [Owner to provide: legal name of the business or person operating Vendra SA, registration number if any, and physical address]. Information Officer: [Owner to provide: name and contact details of the Information Officer, and registration with the Information Regulator]. Contact: mr.r@theaccountingprepclub.co.za.
Information about businesses (vendors)
Vendor profiles contain business information such as business and trading names, descriptions, services, areas served, website and social media links, and business contact details (phone, WhatsApp, email). This information comes from public sources and from the businesses themselves. Where a profile names an owner or artist, that personal information is shown to identify who provides the service.
Information from customers who send an enquiry
If you use an enquiry form, we collect what you submit: your name, your phone number and/or email address, your message, and any trip or event details you add (such as dates, group size or area). You must confirm that you agree before sending.
Information from website use
When you browse, we record a random session identifier, the pages and listings you view, the searches you run on the site, the contact buttons you tap (counted as outbound clicks), the website that referred you (domain only), your device type, and advertising campaign tags in the link you arrived from (for example UTM tags from a Meta or other advertisement). Your IP address is used briefly to detect abuse and automated traffic; it is not stored with your visit records.
Requests to us
If you use the 'Claim, correct or remove a listing' form or email us, we keep your request and contact details so we can respond and keep a record of what was done.
Why we use information
To publish and improve business listings; to forward your enquiry to the business you chose; to show businesses, in aggregate, how much interest their listing receives; to measure which advertisements and pages bring visitors; to prevent abuse and fraud; and to respond to requests and complaints.
How enquiries and contact details are handled
Vendra does not take bookings, quotes or payments. When you send an enquiry, it is emailed to the business you selected so it can reply to you directly. When you tap a WhatsApp, call, email or website button, you leave Vendra and contact the business directly; what you then share is handled by that business.
Sharing with independent vendors and others
Your enquiry details are shared only with the business you sent it to. That business is independent of Vendra and is responsible for how it uses your information. Businesses may receive aggregated statistics (such as numbers of views and clicks), not your browsing details. We use service providers to host the website and send email. We do not sell personal information. We may disclose information where the law requires it.
Cookies, analytics and advertising
A necessary session cookie counts visits and referrals and prevents abuse. Optional analytics and advertising tools, including Google Analytics and the Meta Pixel (used to measure how Meta advertisements perform), are loaded only if they have been configured by Vendra and you choose 'Accept analytics'. If you choose 'Necessary only', they are not loaded. You can change your choice at any time using 'Change cookie choices' in the footer. See the cookie page for details.
Retention
Current system settings: raw visit and click records are deleted after 90 days; aggregated statistics are kept for up to 24 months; enquiry contact details are removed after 12 months. [Owner to provide: confirm these retention periods with your legal adviser]
Security
We use access-controlled systems, encrypted connections (HTTPS) and two-step sign-in for administrators. No system is completely secure; if a security compromise affects your personal information, we will notify you and the Information Regulator as POPIA requires.
Your rights under POPIA
You may ask whether we hold personal information about you and request access to it, ask us to correct or delete it, object to its processing, and withdraw consent where processing is based on consent. Send your request to mr.r@theaccountingprepclub.co.za or use the request form. We may need to confirm your identity first. If you are not satisfied, you may lodge a complaint with the Information Regulator (South Africa), inforeg.org.za.
Cross-border processing
Website hosting, email delivery and optional analytics providers may process information outside South Africa. [Owner to provide: confirm the hosting and service-provider locations and the safeguards relied on]
Changes
We may update this policy. The version shown at the top of the page applies.